Sand Spa Privacy Policy

Effective Date: September 24, 2025
Last Updated: September 24, 2025
Operated by: Ava Intelligence LLC

Introduction

Sand Spa ("we," "our," or "us"), operated by Ava Intelligence LLC, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.sand-spa.com), use our services, or opt into our SMS communications.

Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number, mailing address

• Appointment Information: Service preferences, appointment history, special requests

• Payment Information: Credit card details (processed securely through third-party processors)

• Health Information: Allergies, skin conditions, or health concerns relevant to spa services

• Account Information: Username, password, profile preferences

• Communications: Feedback, reviews, customer service inquiries

Information Collected Automatically

• Device Information: IP address, browser type, operating system

• Usage Data: Pages visited, time spent, click patterns

• Cookies: Session cookies for website functionality

SMS/Text Message Data - IMPORTANT

WE DO NOT SHARE, SELL, OR RENT YOUR MOBILE PHONE NUMBER OR SMS OPT-IN DATA WITH THIRD PARTIES FOR MARKETING OR PROMOTIONAL PURPOSES.

SMS Data Collection

When you opt into our SMS service, we collect:

• Your mobile phone number

• Your consent confirmation (date, time, method)

• Message interaction history (delivery confirmations, responses)

• Opt-in/opt-out preferences

SMS Data Usage

Your SMS data is used ONLY for:

• Appointment confirmations and reminders

• Day-of appointment updates

• Rescheduling coordination

• Check-in notifications

• Post-visit service follow-ups (non-marketing)

• Responding to your customer service inquiries

SMS Data Protection

• Phone numbers are stored securely in our customer management system

• Access is limited to authorized staff for customer care purposes only

• We use industry-standard encryption for data transmission

• SMS data is never provided to third-party marketers

• We comply with TCPA (Telephone Consumer Protection Act) regulations

How We Use Your Information

We use your information to:

• Provide Services: Schedule and manage appointments, process payments

• Customer Care: Send appointment reminders, service updates (with consent)

• Improve Services: Analyze usage patterns, enhance user experience

• Legal Compliance: Meet legal obligations, respond to legal requests

• Safety: Protect against fraud, abuse, or illegal activities

Information Sharing and Disclosure

We DO NOT Share With:

• Third-party marketers or advertisers

• Data brokers or aggregators

• Affiliates for their marketing purposes

• Any entity for promotional purposes

We May Share With:

• Service Providers: Only as necessary to operate our business (e.g., appointment scheduling software, payment processors) under strict confidentiality agreements

• Legal Requirements: When required by law, court order, or government request

• Business Transfers: In connection with a merger or acquisition (you will be notified)

• Protection: To protect rights, safety, or property

Your Privacy Rights

You have the right to:

• Access: Request copies of your personal information

• Correct: Update inaccurate information

• Delete: Request deletion of your information (subject to legal requirements)

• Opt-Out: Unsubscribe from SMS by texting STOP or from emails via unsubscribe link

• Restrict: Limit how we use your information

• Portability: Receive your data in a structured format

To exercise these rights, contact: privacy@sand-spa.com

Data Retention

We retain your information for:

• Active Customers: As long as you use our services

• Appointment History: 7 years for business records

• SMS Consent Records: 4 years or as required by law

• Marketing Opt-Outs: Indefinitely to honor your preferences

California Privacy Rights

California residents have additional rights under CCPA:

• Right to know categories and specific pieces of personal information collected

• Right to delete personal information

• Right to opt-out of sale (we do not sell personal information)

• Right to non-discrimination for exercising privacy rights

Children's Privacy

We do not knowingly collect information from children under 18. Our services are intended for adults only. If we discover we have collected information from a minor, we will delete it immediately.

Security Measures

We implement:

• SSL encryption for data transmission

• Secure servers with restricted access

• Regular security audits

• Employee privacy training

• PCI compliance for payment processing

However, no method is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

We use cookies for:

• Essential website functionality

• Remembering preferences

• Analytics (anonymous usage data)

You can disable cookies in your browser settings, but some features may not work properly.

Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices. Please review their privacy policies.

Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with the "Last Updated" date. Continued use constitutes acceptance of changes.

Contact Information

For privacy questions or concerns:

Sand Spa Privacy Team
Operated by: Ava Intelligence LLC
Email: privacy@sand-spa.com
Phone: [Your business phone]
Address: Hermosa Beach, CA [Your full address]

To Opt-Out:

• SMS: Text STOP to any message

• Email: Click unsubscribe link or email privacy@sand-spa.com

• Phone: Call [Your business phone].